Online Support / Helpdesk

Online user support and assistance, Back-Office, Helpdesk, Customer service…

We provide you with web support teams, available 24/7 at very competitive rates.

We take care of all, or part of the follow up and monitoring of your customers, users, members, subscribers, subscribers, connected … for technical and / or commercial support online.

We will take care of the following activities:

  • Technical support and resolution of technical and functional tickets for users
  • Provision of information on products and services
  • Resolution of technical and functional problems
  • Live and non-live FAQ (Frequently Asked Questions) management
  • Front-office management: Help Desk and Customer Service
  • Back-office management Processing of requests, tickets, waiting lines, registration / payment validations, etc.

We also manage bilingual services (French / English) and can offer speakers in other languages depending on the project.

For more details contact-us to receive a detailed offer.