Online Support / Helpdesk
We provide you with web support teams, available 24/7 at very competitive rates.
We take care of all, or part of the follow up and monitoring of your customers, users, members, subscribers, subscribers, connected … for technical and / or commercial support online.
We will take care of the following activities:
- Technical support and resolution of technical and functional tickets for users
- Provision of information on products and services
- Resolution of technical and functional problems
- Live and non-live FAQ (Frequently Asked Questions) management
- Front-office management: Help Desk and Customer Service
- Back-office management Processing of requests, tickets, waiting lines, registration / payment validations, etc.
We also manage bilingual services (French / English) and can offer speakers in other languages depending on the project.
For more details contact-us to receive a detailed offer.